First point of contact for the end users for all technical issues and service requests.
Provide troubleshooting and technical support via phone, web based tools and email
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
Follow all standard operating procedures (SOP) through the effective use of knowledge management
Support for PCs, laptops, printers, cell phones, and tablets etc
Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
Plan, design and implement complete web sites.
Front-end development using latest HTML5 and CSS3 techniques.
Demonstrate understanding of web usability, web accessibility standards, web technologies and design principles.
Using WordPress as a blog and full CMS.
Manually examine and repair computer hardware and peripheral components.
Troubleshoot computer systems problems.
Manually set up computer systems and hardware, and install or re-install software programs for computer users.
Take apart and re-assemble computer components and parts.
Clients: AT&T ConnecTech, McDonald's, Marathon Deployment
Created a company-wide Intranet, allowing data manipulation for each internal staff member.
Data backups, disaster recovery and data retention.
Performed maintenance, analyzes and repaired system issues and provided general operations support for server/host and data storage environments, on-site and at remote locations.
Troubleshot and resolved intermediate to advanced level cable modem, Internet, and email related customer care issues and network/server issues (e.g. backbone and HFC network routing, TCP/IP, DNS, and DHCP problems).
Configured firewalls (F-secure) and resolved problems with other applications.
Supported home networking products provided by the company.