Amber Spence

Writer/Fixer/Freelance Hero

Summary

Web Designer and Front-end Developer since 2000.

Focus on designing user interfaces for websites and developing semantic, responsive and reusable code aiming for best performance on browsers and devices.

Also a blogger at amberspence.org, topics range from tech to media reviews to fiction.

Skills

Design
Web Design
User Interface Design
Front-End Development
HTML5
CSS3
JavaScript
Cross-browser Compatibility
Web Standards
Back-end / Integration
PHP
WordPress
Habari
ISPConfig
Kloxo
cPanel
Apache
MySQL
Networking
DHCP, DNS, TCP/IP
LAN/WAN
Others
Technical Writing
Audio Editing

Work Experience

CompuCom USA

Helpdesk Support Technician (Contractor)

Present

First point of contact for the end users for all technical issues and service requests.
Provide troubleshooting and technical support via phone, web based tools and email
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
Follow all standard operating procedures (SOP) through the effective use of knowledge management
Support for PCs, laptops, printers, cell phones, and tablets etc
Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)

amberspence.org Freelancer/USA

Front-End Developer, Web Designer

Present

Plan, design and implement complete web sites.
Front-end development using latest HTML5 and CSS3 techniques.
Demonstrate understanding of web usability, web accessibility standards, web technologies and design principles.
Using WordPress as a blog and full CMS.

amberspence.org Louisville, KY

Computer Repair Tech

Present

Manually examine and repair computer hardware and peripheral components.
Troubleshoot computer systems problems.
Manually set up computer systems and hardware, and install or re-install software programs for computer users.
Take apart and re-assemble computer components and parts.
Clients: AT&T ConnecTech, McDonald's, Marathon Deployment

Gaming Utopia Inc New Albany, IN

I.T. Director, Lead Tech

Created a company-wide Intranet, allowing data manipulation for each internal staff member.
Data backups, disaster recovery and data retention.
Performed maintenance, analyzes and repaired system issues and provided general operations support for server/host and data storage environments, on-site and at remote locations.

Gaming Utopia Inc New Albany, IN

Independent Contractor, Front-End Web Developer

Designed and coded internal pages for retail shop portal.
Developed external Web portals allowing users to input and retrieve accurate information.

Freelance Writing Freelancer/USA

Editor, Content Developer, Writer

The Simian Downtime Analyst 2007 - 2010


PopSyndicate 2008 - 2010


The Geek Media 2008 - 2010


Technicolor Commentary 2010 - 2011


Pink Raygun 2010 - 2012

Charter Communications Louisville, KY

High Speed Data Technician

Troubleshot and resolved intermediate to advanced level cable modem, Internet, and email related customer care issues and network/server issues (e.g. backbone and HFC network routing, TCP/IP, DNS, and DHCP problems).
Configured firewalls (F-secure) and resolved problems with other applications.
Supported home networking products provided by the company.

Education

ITT-Technical Institute

BS, Information Systems Security, 2009


University of Louisville

BA, Psychology, 2005


A+, Network+, Security+ trained



Hobbies & Interests